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Privacy Policy

This Privacy Policy outlines how Surti Flavour collects, uses, discloses, and safeguards your personal information. By using our website, you consent to the practices described below:

Welcome to Surti Flavour!

We are www.surtiflavour.com from Surat, Gujarat, India – 395006. In this Privacy Policy, references to “you” mean any person submitting any data to us or our agent or the Site.

If you have any comments or suggestions, we would be pleased to receive them at our Surat address or by emailing us at surtiflavour@gmail.com

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your username and password.

  1. Right now our website is not enabled with “cookies”
  2. If you choose to buy on the Website, we collect information about your buying behaviour. If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.
  3. If you send us personal correspondence, such as emails or letters, we may collect such information into a file specific to you.
  4. We collect personally identifiable information (email address, name, phone number, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.
  5. All your personal information will be stored in a secure encrypted file. However, no credit or debit card information will be stored beyond that of your current transaction session. When the session expires that data will be permanently deleted.

Shipping Policy

To place an order you will need to complete the transaction on the website. This may or may not be assisted with a phone call with the customer service representative. By placing an order on the site or on phone, you are agreeing to the terms and conditions and payment policy published in the appropriate section of the website or affiliated websites where specifically referred to such affiliated websites

After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section.

In this section, you will be asked for your address and other contact information, as well as payment-related information once the payment transaction has been successfully completed, your order will be processed on receipt of the funds from the bank or Credit Card Company. It is at this stage that the sale is said to be complete. Thereafter your products will be shipped based on product availability and the completion of logistics operations related to the same.

Refund & Cancellation

No replacement/ refund /or any other resolution will be provided for liquidated damages of an amount equivalent to the Order Value.

In the event, You have provided incorrect particulars, e.g., contact number, delivery address, etc., or that You were unresponsive, not reachable, or unavailable for the fulfilment of the services offered to You, You will not be eligible for any refunds.

Any complaint, with respect to the Order which shall include instances but not be limited to food spillage, foreign objects in food, or delivery of the wrong order, you will be required to share the proof of the same before any resolution can be provided.

You shall not be entitled to a refund in case instructions placed along with the Order are not followed in the form and manner you had intended. Instructions are followed by the company on a best-efforts basis.

All refunds shall be processed in the same manner as they are received, unless refunds have been provided to you in the form of credits, the refund amount will reflect in your account based on respective banks’ policies.

We may collect various types of information, including personal and non-personal details, when you interact with our website. This information may include but is not limited to your name, contact details, demographic information, and browsing behavior.

We use the collected information to improve our products and services, personalize your experience, respond to your inquiries, and send promotional communications. We may also analyze user behavior and trends to enhance the website’s functionality.

We do not sell, trade, or otherwise transfer your personal information to outside parties. However, we may share your information with trusted third parties who assist us in operating our website and conducting business activities. These parties are required to maintain the confidentiality of your information

Our website may use cookies and similar tracking technologies to enhance user experience and gather information about your interactions with the site. You can adjust your browser settings to control cookies, but this may affect certain site features.

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

 

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these sites. We recommend reviewing their respective privacy policies.

Our website is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us to have it removed.

By using our website, you consent to the terms outlined in this Privacy Policy.

We may update this Privacy Policy from time to time. We encourage you to review it periodically to stay informed about how we handle your information.

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