Your Cart

🚚 Free Shipping On Orders Over ₹999

Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

Orders are processed within [number of days] business days from the date of purchase. Processing times may vary based on product availability, shipping destination, and volume of orders.

We offer various shipping options, including standard and expedited shipping. The available shipping methods will be displayed during the checkout process, and you can choose the option that best suits your needs.

Shipping charges are calculated based on the selected shipping method, destination, and order weight. The applicable shipping charges will be displayed during the checkout process before finalizing your purchase.

Once your order is shipped, you will receive a shipping confirmation email containing the tracking information. You can use this information to track the status of your shipment.

Delivery times may vary based on the selected shipping method and destination. Please note that delivery times are estimates and are subject to factors beyond our control, such as weather conditions and customs clearance.

We offer international shipping to select destinations. Please be aware that international orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping cost.

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders that are delayed or undeliverable due to incorrect or incomplete address information.

In the event that your package is lost or damaged during transit, please contact our customer support team at [customer support email] or [customer support phone number] for assistance. We will work to resolve the issue and ensure your satisfaction.

For inquiries related to shipping or further assistance, please contact our customer support team at [customer support email] or [customer support phone number].

If you need to swap an item

Returns and Exchanges

Orders can be canceled within [number of hours/days] from the time of purchase. To cancel an order, please contact our customer support team at [customer support email] or [customer support phone number].

Cancellation requests will be considered under the following circumstances:

  • The request is made within the specified time frame.
  • The order has not yet been processed or shipped.

To cancel an order, please follow these steps:

  • Contact our customer support team within [number of hours/days] of placing the order.
  • Provide the order number and relevant details for verification.

If the cancellation request is approved, a full refund will be issued to the original payment method used for the purchase. Refunds will be processed within [number of days] business days.

Certain products may not be eligible for cancellation, including:

  • Customized or personalized items.
  • Products that have already been processed or shipped.

For cancellation requests or further assistance, please contact our customer support team at [customer support email] or [customer support phone number].

Consumer Policy

Payment Policy

The shipping and handling charges are mentioned at the time of check out and consumers will know about this before making payments.

Once your order has been confirmed and dispatched, you will receive an email with the details of the tracking number and the courier company. We usually dispatch most orders within 1-4 business days.

The estimated delivery time may vary slightly from state to state. Days excluding Saturdays, Sundays, and Holidays are calculated as working days. Product delivery may get delayed due to reasons relating to logistics issues.

If you are ordering our products from a Mega Sale event, dispatches may be delayed due to increased volumes. We will target to dispatch all orders within a maximum of 7 days from the Date of Order.

Split shipments are completely normal. This just means that different parts of your order may have simply been shipped from our different warehouse locations across India. Rest assured, you will only have to pay the shipping/COD charge if applicable, and on the first package you receive.

Shipping Policy

The shipping and handling charges are mentioned at the time of check out and consumers will know about this before making payments.

Once your order has been confirmed and dispatched, you will receive an email with the details of the tracking number and the courier company. We usually dispatch most orders within 1-4 business days.

The estimated delivery time may vary slightly from state to state. Days excluding Saturdays, Sundays, and Holidays are calculated as working days. Product delivery may get delayed due to reasons relating to logistics issues.

If you are ordering our products from a Mega Sale event, dispatches may be delayed due to increased volumes. We will target to dispatch all orders within a maximum of 7 days from the Date of Order.

Split shipments are completely normal. This just means that different parts of your order may have simply been shipped from our different warehouse locations across India. Rest assured, you will only have to pay the shipping/COD charge if applicable, on the first package you receive.

Delivery Policy

To ensure the safety and hygiene of all our customers, there might be delays in product dispatches & deliveries owing to constraints on logistics due to COVID-19. In these instances, unfortunately, we would not be able to commit to dispatch or delivery timelines and request you to bear with us.

We take extensive precautions on the safety of the products and its packaging while dispatching it. We pack our products in boxes, where each individual product is wrapped in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.

If the shipment is tampered or damaged, please do not accept it.

Orders placed on the second half of Saturday or Sunday will be dispatched within 48-72 hours.

If the order is updated as delivered but the user has not received the order, the same has to be intimated to the customer service team via call or email within 24 hours of the delivery intimation, wherein you will have to give 48-72 hours to investigate with our courier partners.

For all claims regarding shortages or damages must be reported to customer service within 24 hours of the order delivery. 3 working days are required to investigate and review your request. If any shipment is tampered with or damaged, please do not accept it.

In case our reverse pick-up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, either in your account.

We are not responsible for damages post-delivery. We do not take responsibility for the misplacement of products post-delivery.

We reserve the right to pause deliveries to any part of the country at any time if so warranted.

Products with a date of expiration of below 1 month would be eligible for a return, wherein, the complete amount of the product will be credited to the concerned person. No returns or refund requests will be accepted for products whose expiry date is more than 1 month.

Resellers are not eligible for Redeem Points & Offers.

Cancellation Policy

Orders once dispatched are not eligible for cancellation.

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.

In case of a return or cancellation, the refund shall be initiated post the return of product to us and verification of the product and packing.

Return & Exchange Policy

In case you would want a refund or replacement, please send us an email with the Images of the Product, Invoice, Inner & Outer Packaging, and Batch Number to surtiflavour@gmail.com, within 24 hours of the order delivery. We would require 48-72 hours to revert.

Kindly take a picture of the damaged/tampered side of the product or package.

Please allow us 10 to 15 days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing a refund/replacement.

You will be eligible for a full refund or exchange without incurring any additional charges if it is the case of:

  • Package has accessories missing.
  • Damaged or broken Inner pack.
  • Wrong product delivery.
  • Expired product delivery.

In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packaging for successful pick-up and return.

Returns will not be accepted if:

  • The product is damaged.
  • It is without an invoice.
  • It is with tampered batch number and price
  • It is without its original packaging.

Please do not use the item you have raised a complaint about.

If a pilfered delivery was received, pilferage claims must be made within 24 hours of the order delivery.

Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:

  • Failure to provide adequate information about the case.
  • Failure to provide snapshots of the Invoice, packet and box (if any).

Damages due to neglect, improper usage or the wrong application will not be covered under our Exchange/Returns Policy. Please note that orders for Festive Gift boxes are not applicable for exchange or refund. The exchange of products due to allergic reactions is not applicable.

Refund & Replacement Policy

We may contact you to ascertain the damage or defect in the product prior to issuing a refund/replacement.

Refunds will be through bank transfers. No cash refunds will be made. It would take our team at least 5 to 7 business days post refund initiation for online refund to be initiated.

In case of NEFT, it would require us at least 3 to 5 business days post refund initiation to refund your amount. For Prepaid orders the amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.

Note to Customers

Fair Usage Policy

We go to extensive lengths for smooth user experience. However, at times we need to be stringent with our policies to serve our customers better. We have noticed that although a vast majority of our customers have genuine concerns, where we are always upfront to support; there are some accounts that abuse our liberal return and exchange policies. These accounts typically return items, choose not to accept our shipments or demand cashback for issues that we are not responsible for. Hence, our regular customers are deprived of the opportunity to purchase these products themselves. To protect the rights of our customers, our customer care support team reserves the right to assess, judge and then take the necessary action at their discretion.

Impairment & Damages

We take the utmost care and accountability while sending our products to you. Your package is screened and goes through an extensive quality check so that we deliver the best to you. However, if you have received partial, void or damaged items through your order on our website directly, kindly contact the customer service team within 24 hours of the order delivery. Please keep a note of the following:

  1. Do not use the products
  2. Take proper snapshots of the products
  3. Keep the invoice copy with you

If, however, the order is placed through an online marketplace, please raise the issue to their customer service team. In such a case, Surti Flavour is not responsible for any damages caused.

Change of Packaging

Packaging and communications at Surti Flavour undergo constant innovation and changes without affecting the product and its efficacy of the product. These changes are for a seamless user experience and comply with government notifications. Presence and placements of symbols or stickers depicting the information regarding the product may vary conforming to government rules and regulations. There can be changes in the placement of stickers and symbols, but please be assured that the product is authentic and untampered.

Suspending Promotions

Surti Flavour reserves the right to cancel any ongoing or future promotions, offers, sales, gifts and giveaways on the products without any liabilities.

Contact Us

Surti Flavour

Address: 208, Royal Plaza, Bapasitaram Chowk, Simada, Surat, Gujarat – 395006

Email: surtiflavour@gmail.com

Phone No.:+91 93275 70061

For any queries feel free to reach out to our customer care team at surtiflavour@gmail.com who will be happy to clarify your concerns.

Ready In 10 Min.

Quick and Delicious Meals

Girl in a jacket
Preservative Free

Natural and Additive-Free

Girl in a jacket
Organic Ingredients

Pure, Organic Goodness

Girl in a jacket
12 Months Shelf Life

Long-Lasting Freshness

Girl in a jacket